Quick-Results method for improving your customer service

If you are looking for a pragmatic and quick-results method for improving customer service, you have come to the right place.

More specifically, your needs may include:

• Taking stock of your current customer service delivery;
• Looking for near- and longer-term opportunities for customer service improvement;
• Managing and measuring customer satisfaction;
• Mobilizing and hearing the voice of your front-line staff;
• Finding a seasoned, pragmatic and results focused customer service consultant.

I have launched a new website - the home of my widely proven and high-value Customer Experience Workshop. It provides context by means of the S-Curve and details of the methodology. Moments of Truth / customer touch point management moves you up the S-Curve, makes customers happier and thus bolsters profits. Making such customer service improvements is a profit strategy. strategy. A sharper customer focus leads to a sharper competitive edge.