Quick-Results method for improving your customer service

If you are looking for a pragmatic and quick-results method for improving customer service, you have come to the right place.

More specifically, your needs may include:

• Taking stock of your current customer service delivery;
• Looking for near- and longer-term opportunities for customer service improvement;
• Managing and measuring customer satisfaction;
• Mobilizing and hearing the voice of your front-line staff;
• Finding a seasoned, pragmatic and results focused customer service consultant.

I have launched a new website - the home of my widely proven and high-value Customer Experience Workshop. It provides context by means of the S-Curve and details of the methodology. Moments of Truth / customer touch point management moves you up the S-Curve, makes customers happier and thus bolsters profits. Making such customer service improvements is a profit strategy. strategy. A sharper customer focus leads to a sharper competitive edge.

Expert Witness for Customer Service

Defense attorneys in the U.S. and Canada can now avail themselves of my Expert Witness services in areas concerning customer service.

In today’s climate of robust consumer protection and burgeoning internet business, government bodies such as the Federal Trade Commission, Competition Bureau, and Auditors General are increasingly vigilant. 

If you are an attorney in the U.S. or Canada who is defending a case that involves the rights and treatment of consumers, you will find that often issues related to customer service come into play.

If your defense will benefit from the assistance of a pragmatic and seasoned expert witness for customer service, you should contact me. I am available for a no-obligation telephone consult, often on short notice.

What I can do for you as expert witness in the customer service arena

Considering my wide and deep customer service consulting expertise and experience you can expect me to assist you in matters related to topics such as:

• Customer service strategies and policies;

• Customer service processes and procedures;

• Customer satisfaction research evaluation;

• Customer service implementation issues, related to complaints, refunds and customer contact (center) practices;

• Customer service best practices and assessing your client’s practices against them.I will access the necessary research data and specific experts as required.

My qualifications as expert witness for customer service

• Specialized customer service consultant with wide and deep experience of 25 years, in a large variety of industries: Helping clients capture and act on the voice of the customer and make required alignments to close customer service/loyalty gaps.
  

• Clients in some twenty industries and six countries (predominantly U.S. and Canada);

• Eight years of working with a “Big Six” consulting firm (Coopers & Lybrand Consulting – Center for Excellence in Customer Satisfaction);

• Access to an extensive network of specific subject matter specialists;

• 27 Recommendations on my consulting LinkedIn profile.
  

For more information about my background and experience qualifying me as expert witness for customer service visit my consulting website.

“Eric brought a wealth of essential knowledge and practical experience to the table.

He was also easy to work with and prompt in his own customer service.”