Customer Service Is Not A Department… It's An Attitude

Develop A Service Attitude
Service is the lifeblood of any organization. Everything flows from it, and is nourished by it.

Love What You Do
Many things will catch your eye, but few will catch your heart. Pursue those.

Focus On Priorities
Focus on the critical few, not the insignificant many.

Understand The Soft Stuff
There are two things more powerful than money and sex… recognition and praise.

Build Your Brand
In the race for quality there is no finish line.

Embrace Humor and Optimism
Optimism is the faith that leads to achievement.

Commit To Excellence
Excellence is not an act, it's a habit.

Take Risks
Don't be afraid to go out on a limb – that's where the fruit is.
You will always miss 100% of the shots you don't take.

Reinforce Core Values
Things that matter most must never be at the mercy of thing that matter least.

Earn Trust
Trust, not technology, is the issue of the decade.

Take Action
You cannot discover new oceans unless you have the courage to lose sight of the shore.

And Finally… Aim For The Heart
Because…they don't care how much you know…until they know how much you care.

Source: Mac Anderson - SimpleTruths.com

What say you? Comments? Ideas?

Eric Fraterman
eric@customerfocusconsult.com
http://www.customerfocusconsult.com